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Resources » FAQs
General Questions
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Do I have to sign a contract to use Consultant Depot? |
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No, you pay us only for the services you utilize and are under no further contractual obligations. You are free to come and go whenever your business needs suit! Our services are available to you whenever you need them! |
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Is it okay to only use this service as needed? |
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Yes, absolutely! You can utilize Consultant Depot's services whenever you choose! |
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Do you do mailings all over the US or just locally? |
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We have mailed brochures to all 50 United States and even Puerto Rico! As long as your customers reside in the US, we can mail it to them for you! |
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Does Consultant Depot provide the brochures? |
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Yes, we provide the brochures used for the mailings. |
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Do you sell my customer list? |
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No, we realize that you are placing your trust with our company and we would never do anything to violate that trust. Please click here to view our privacy policy. |
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What is your refund policy? |
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If a brochure arrives in a condition not suitable for ordering, please contact us immediately. We will re-mail that catalog to your customer at first-class rate at no cost to you. This is your only option. No refunds will be provided. Please click here for further information regarding our terms and conditions. |
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How do I obtain a Mailing List for my community? |
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You can look up the surrounding homeowners on your selected streets via www.whitepages.com for free! Click on the Reverse Address section. |
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Ordering
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Do I have to order a minimum number of brochures to participate? |
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No, we do not require a minimum order to participate in any campaign. You can send an Avon brochure to 1 customer or 10,000, we are here to assist ALL representatives. |
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I want different customers to receive different types of brochures, is that possible? |
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Yes, absolutely! When you login into your Consultant Depot online account, you will go to the Customers area and click "edit" for each customer listed. From there, you can select which brochures you want them to receive, including: Core Only, Core plus Outlet, Core plus Extras, and Core plus Outlet plus Extras. You can also select if you would like that customer to receive a mark. Magalog each campaign that they are mailed. For each campaign you select to mail, your customer profile information will determine which brochures they will receive! |
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What are 'Extras'? |
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Extras are additional supplemental flyers that Avon introduces regularly - often every campaign has a new flyer to offer to your customers. For an additional $.20 per customer - we'll include one of these 'Extras' to those customers that are profiled to receive them. Edit the right-hand column of your customer list to have your customers receive this Extra service! |
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Can I pay after the deadline? |
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No, the only customer lists that we will process are those that are submitted and paid for through our website, www.consultantdepot.com. The deadlines are posted on our calendar, for your convenience. |
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For catalogs like mark. and the Extras flyers, that are valid for more than one campaign, how many times are they mailed? |
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We mail all catalogs on the first campaign that they are issued. If a mark. Magalog is valid for Campaigns 6 and 7, we will mail it during the Campaign 6 mailing only. Similarly, with the Extras flyers, even though it may be valid during Campaigns 21 & 22, we will only mail it during the Campaign 21 mailing. You will not be charged for any campaign that does not include these additionals - so no need to change your customer profiles each campaign - simple & easy! |
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Is there space to notate the order date for the campaign on the labels? |
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Absolutely! You have up to 7 lines to customize whatever contact information, due dates, or specials that you choose! Please click here for detailed information about the label information. |
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Will brochures be sent automatically every campaign or will I need to notify you to send them every campaign? |
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This feature will be available in the near future. Until then, you have up to 4 campaigns at a time that you can purchase from! |
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Mailing Services
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Do you secure the brochures? |
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Yes, we secure the brochures to make their time spent through the postal system as smooth as possible! This is an added feature that is included in your costs! |
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What if I want to mail my brochures on a different schedule? |
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To choose a different mail plan schedule, login to your Consultant Depot account and change your profile information to select the mail plan that you prefer. This will change your deadlines and mailing schedules automatically, beginning with your next purchase. |
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I'm a Trendsetter, can you mail catalogs on my schedule? |
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Absolutely! We mail catalogs for Trendsetters on your schedule. Please select 'Trendsetter' as your RPS Plan and you'll be automatically set-up for the Trendsetter mailing calendar! |
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Can I receive a sample mailing so I can see what my customers will get? |
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Yes, you can receive a free sample mailing through Consultant Depot! With this offer, you can see for yourself what the brochures look like and the timing that they are received in your area. This is a one-time offer for Avon Representatives only. Sign up here! |
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How will I know that my brochures have been delivered? |
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You will receive an email from Consultant Depot stating when your brochures were delivered to the post office. In addition, you can look up the information on our calendar at anytime! |
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Why are the deadlines so early? |
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This is a common question that we’ve received over the years. It is important for our clients to understand our process and timelines. One week after your deadline for a campaign has passed, your brochures will be sent to the post office. This gives us time to order, print, process and load up for each mailing. After the materials are sent to the post office, it can take the USPS up to 14 days to process each piece and deliver it to your customers' mailboxes. We plan ahead so that your brochures arrive at a more optimal time for your customers to place their orders! |
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How long does it take for the brochures to arrive? |
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It can take up to 14 days from the date of mailing for your brochures to arrive to your customers' mailboxes. We have taken measures to expedite the process, and that has helped. However, due to the fact that we submit the materials to a third-party, the USPS, for delivery, there is no guarantee that they will arrive at any given amount of time. |
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How can I have a brochure sent to myself on a regular basis? |
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Easy - Add your name and address to your customer list as you would a customer. |
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Would I be able to use the Mystery Mailing program for my non-Avon related business? |
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Yes, you can use our Mystery Mailing program for any business. For more information about our Mystery Mailing service, please visit here! |
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If I send a core brochure and a Mystery Mailing, will they be sent together? |
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No, the Mystery Mailing program is separate from the Brochure mailings. |
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Can I send a mystery mailing if I am not ordering any brochures to be sent? |
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Yes, you can use our Mystery Mailing program at anytime, regardless of whether or not you are sending brochures, too! |
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Do you mail to business and residential addresses? |
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We mail to any address within the United States and Puerto Rico, regardless as to whether they are a business or residential. |
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I've submitted my order, but have changed my mind on a few customers. Can I receive a refund? |
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Unfortunately, purchases are non-refundable without exception. Once you have made your purchase with Consultant Depot, your funds cannot be refunded to you under any circumstances. Please review our payment policies here! |
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Where are my orders mailed from? |
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Our headquarters and fulfillment facilities are conveniently located in a centralized, large, metropolitan city - Indianapolis, Indiana! |
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